FAQS

WHAT COMES INSIDE OF “THE PLAY BOX”?

The Play Box is filled with novelty products and items, handpicked with an obsessive attention to detail by a team of Sexperts. These products will follow monthly themes crafted to enhance your physical pleasure and to assist couples in expanding together and individually within their intimacy. Read our “How We Get Down” section here or our News Post on “Why and How we got here“.

DOES “THE PLAY BOX” SHIP WORLDWIDE/INTERNATIONALLY?

We will in the future, but at this time shipping is only available to those living within the US. But we’re coming world!

IS “THE PLAY BOX” CREATED FOR LGBTQ COUPLES?

Not yet. At this time our boxes are geared towards heterosexual couples, but can still be fun for any pair. However, don’t fret if you want a box and its items are for penis and vulva owning individuals contact us here and we’ll cater the box for your partnership.

CAN I BUY JUST ONE BOX?

Yes! You can purchase our one-time option by clicking here.

ARE THE PRODUCTS IN “THE PLAY BOX” FULL SIZE OR SAMPLE SIZE?

You will get a mixture of full size and sample size products in “The Play Box”. This will depend on what the product is. For example, we may send a sample of a flavored lube as opposed to a full size 4oz bottle. This way if it wasn’t your favorite you can let it go with ease and if you LOVED IT you can always purchase a full-size bottle in our “Play Shop“.

IS “THE PLAY BOX” DISCREETLY SHIPPED?

Absolutely! Your “Play Box” will be shipped in a sealed box wrapped in bubble wrap. No one will know what it is, it will simply look like a regular parcel. We also fully seal each box with shrink wrap before shipping, this way if someone does open the parcel bubble bag “The Play Box” is still safely sealed from curious eyes.

CAN I SEND ONE AS A GIFT?

You definitely can! & we just wanna say you’re a great gift giver! Click here to buy a gift “Play Box” that won’t auto renew. Enter your giftees shipping address (not your own) and we’ll handle shipping directly to them. To confirm that your gift purchase won’t auto-renew, make sure the “This is a gift” box is selected on the checkout page where you input your payment info. Also, make sure the “Auto-renew my subscription” box is not checked.

DO YOU HAVE A GIFT NOTE OPTION?

At this time we don’t have a gift note option set up however if you would like to add a note please contact us here. We can discuss adding a note to the box for an additional cost if desired.

HOW DO I CANCEL MY SUBSCRIPTION?

To see how to cancel your subscription click here. All cancellations must be done before your billing date. If not canceled and billed you will receive the box for that month.

HOW CAN I PAUSE MY AUTO-RENEWAL?

To pause your auto renewal go to your “Adult Play Box” log in here. Then click on the “Subscription” tab on the left-hand bar of options. You’ll then see an “Edit My Subscription” button, select it. On the next page, you can click “Pause Renewal”. Your renewal will pause and will not rebill unless you go back into your account and unselect this option.

CAN I RETURN OR EXCHANGE PRODUCTS FROM THE BOX?

We DO NOT allow any returns or exchanges on any products. Please read our full Return/Exchange Policy here.

HOW DOES “THE PLAY BOX” WORK?

“The Play Box” is a monthly subscription box that can be set up for a monthly recurring payment or set up for payments that recure every three months. This option is available for a 3-month subscription. To purchase but not have an auto-renew set up make sure the “Auto-renew my subscription” box is NOT checked when you checkout. This option is available for the monthly renew and for the 3-month subscription. To see our “Subscription options” click here. Want to know what our Box is all about? Read it in our “About” section here.

WHEN AND HOW OFTEN WILL I BE BILLED?

“The Play Box” subscription service bills at the time of purchase and subsequently on that same date of the month. For the month to month subscription, the billing cycle will be on the same date as the original purchase and will be renewed monthly. For a 3-month subscription, the billing cycle will begin at the time of purchase. Then billing will charge and renew every 3 months on the same date as the original purchase. You can save by signing up for a 3-month subscription. See all our “Play Box Subscription options” here.

WHEN WILL MY “PLAY BOX” SHIP?

All boxes for subscribed customers are shipped after billing every month. One time boxes or gift boxes will be shipped within 24 hours from the time of purchase. Any products from the “Play Shop” are shipped separately, either 24 hours from the time of purchase or based on availability. (Orders placed after 12pm PST on Fridays will be shipped Monday morning.) If you live within the Los Angeles area your Play Box may be delivered to you privately via personal delivery service. This is only for our PLAY BOXES not other items from the store and ONLY for our L.A. residents.

HOW LONG DOES SHIPPING TAKE?

Shipping information along with tracking will be given at the time of purchase. Please remember this is based on your location. We are in Califonia and all shipping will be from here. Please be patient and just know it will all be worth it when The Box or product arrives.

WHAT CURRENCY DO YOU CHARGE IN?

All prices and charges are in USD.